FAQ

Frequently Asked Questions

Find quick answers about orders, shipping, returns, payments, and Vernier Brand products.

Orders & Returns
Yes. You may request a return within 14 days of receiving your order. Items must be unworn, unused, in original condition, and returned with their original packaging.
Orders may be canceled within 12 hours of purchase before fulfillment begins. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
Please contact us within 48 hours of delivery at contact@vernier-brand.com with your order number and clear photos of the item and packaging. Our support team will assist you as quickly as possible.
Shipping
Yes. Vernier Brand ships to customers worldwide. Available shipping options and costs are displayed at checkout.
Orders are processed within 1–3 business days. Estimated delivery times are 5–10 business days for the United States, 5–12 business days for Europe, and 7–15 business days for international orders.
Yes. Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery.
International customers may be responsible for customs duties, taxes, or import fees depending on local regulations. These charges are not controlled by Vernier Brand.
Payment
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Yes. Payments are processed through secure and trusted payment providers. Vernier Brand does not store your full card details.
Product Information
Please check the size guide on each product page before placing your order. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
We recommend following the care instructions on the product label. To preserve fabric quality, wash with similar colors, avoid harsh detergents, and air dry when possible.
We do our best to display product colors accurately. However, colors may vary slightly depending on screen settings, lighting, and photography.

Still need help?

Our customer support team is here to assist you.

contact@vernier-brand.com