Refund policy
Refund Policy
Refund & Return Policy – Vernier Brand
We want you to be fully satisfied with your purchase.
Returns
You may request a return within 14 days of receiving your order.
To qualify for a return:
- Items must be unused and in original condition
- Items must include original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized items
- Final sale items
- Hygiene-related products
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the issue.
Order Cancellations
Orders may only be canceled within 12 hours after purchase.
Contact
VERNIER BRAND
Operated by DUO TRADE COMMERCE LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States
Email: contact@vernier-brand.com